Trivoli’s online casino has been arraigned for benefitting from problem players and the fact that it does not pay attention to the gamblers who spend and lose a lot.
In 2015, New Zealand’s pensioner, who was characterized by his family as “alcoholic and depressed”, lost €67,160 in the casino. The son of the pensioner applied to Lars Liebst, the Chief executive of Trivoli’s casino. In his letter, he stated that the casino should be more responsible and attentive to players who are evidently taking too much risk and prove to be problem players. Such gamblers should be noticed and spoken to. He wrote, “Why is there no alert system that my father in November and December 2015 played for a total of 500,000 kroner. Sick people cannot stick to a controlled maximum number of games per day, week or month. They cannot stop. And you know that.”
The public operator Danske Spil, which has been the only operator in Denmark for years, has lately started contacting players with ‘dangerous’ gaming activity. As the pensioner’s son admitted, Trivoli’s casino ought to be even more careful than Danske Spil to save its “almost immaculate brand and reputation.”
The question that interests Liebst is whether the family of this man would have worried if “the man had won half a million kroner”. He also reminded about the special warnings present at the website and that the pensioner was far more than 18. So all the requirements were observed and it was the conscious choice of the man to spend so much. The casino accepts only the gamblers who are older than 18 and advises its customers to determine the maximum amount on betting and gaming per day or week or month. Nevertheless, Trivoli will try to prevent such situations in future.
Therefore, if you are a careful gambler and know when it is worth risking and how much money you can afford to spend, you are welcome to play at one of our partner casinos.